At SCOTT SERATTE GOLF CARTS LLC, we strive to provide our customers with the best possible shopping experience. If you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refunds Policy outlined below.
1. Returns and Refunds Eligibility:
1.1. Unused and Undamaged Products:
To be eligible for a return and refund, the product must be unused, in its original condition, and free from any damage caused by the customer. It should include all original packaging, tags, and accessories.
1.2. Time Limit:
You must initiate the return process within 30 days from the date of delivery. After this period, unfortunately, we will not be able to process a return.
1.3. Exclusions:
The following items are not eligible for return and refund:
– Products that have been used or damaged after delivery
– Customized or personalized items
– Products that are not in their original packaging
– Products missing their original tags or accessories
2. Return Process:
2.1. Initiate the Return:
To initiate a return, please contact our customer support team at [info@scotserategolfcarts.com]. Provide your order number, the reason for the return, and any relevant details about the product’s condition.
2.2. Return Shipping:
If the return is approved, we will provide you with a return shipping address. You are responsible for the cost of shipping the product back to us unless the return is due to our error.
2.3. Packaging:
Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using the original packaging if possible.
3. Refund Process:
3.1. Inspection:
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria stated in section 1.
3.2. Refund Approval:
If the product is deemed eligible for a refund, we will initiate the refund process.
3.3. Refund Method:
The refund will be processed using the same payment method used for the original purchase. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment processor.
4. Damaged or Defective Products:
If you receive a damaged or defective product, please notify us immediately at [email address/phone number]. We will arrange for a return and replacement or issue a full refund, including any shipping costs.
5. Cancellation Policy:
If you wish to cancel an order before it has been shipped, please contact us as soon as possible at [email address/phone number]. If the order has not yet been dispatched, we will cancel it and provide a full refund.
6. Contact Us:
If you have any questions or concerns regarding our Return and Refunds Policy, please contact our customer support team at:
SCOTT SERATTE GOLF CARTS LLC Address:
Email: info@scotserategolfcarts.com
Phone:
We thank you for shopping with SCOTT SERATTE GOLF CARTS LLC and value your satisfaction with our products and services.60